Day 01·Chapter One
The curriculum writes itself.
From the approved Suspicious Transfer & Scam Intervention standard, Frontiermind generates the entire capability build — what L&D would build in weeks, ready in hours.
Generated from the standard
Learning Needs Analysis
Role competency model
Course outline
Interactive cards
Understanding checks
MCQs
Simulation pack
Nomi coaching prompts
M1
Scam typologies & customer risk signals
of 5 modules
Day 14·Chapter Two
Aisha enters the scenario.
A long-time customer insists on an urgent overseas transfer after being coached by a "new investment advisor." Time pressure. Incomplete evidence. Possible coercion.
Simulation elements
Customer persona
Branch escalation
Fraud hand-off
Policy constraints
Vulnerable customer
Incomplete evidence
Three modes
AssignedReadiness check
DojoOn-demand practice
Agent SandboxAI testing
Day 14·Chapter Three
Twenty competencies. Sixteen met.
Aisha handles the customer with calm. But when the evidence is incomplete and the customer sounds confident, she escalates too late.
81%
16 / 20 met · Developing
Met
Gap
Aisha Rahman · Frontline Banking Officer
Day 14·Chapter Four
Her passport updates.
Capability statuses refresh. Adjacent paths appear. The proof is fresh — today's simulation, the competency grid, the practice plan, all attached.
Passport
Aisha Rahman
Proof attached · today
Scam-risk detectionProven
Customer de-escalationStrong
Evidence disciplineDeveloping
Coercion probingPractice
Adjacent paths
Sr Service Officer68%
Branch Ops Lead57%
Fraud Ops Analyst42%
Day 21·Chapter Five
The operations room sees the whole picture.
Twenty-eight officers. Eighteen ready. Meanwhile, Scam Assist AI is in sandbox — 87% pass rate, still not approved. Human and machine share the same weakness.
Human cohort · 28
18Ready
7Developing
3At risk
Average readiness · 82%
AI agent · v0.4
87%Sandbox
2Hard-gate
—Production
Status · Not approved
Shared weakness
Escalation under incomplete evidence.
