Frontiermind
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Capability loop
Live
01 / 05
Mission
A strategic priority becomes the source material for the platform.
Sources ingested
Scam response SOP
Escalation matrix
Transfer controls
Prior incident notes
Vulnerable customer framework
Expert review notes
Standard created
8steps
5evidence rules
3hard gates
6fail patterns
20checks
Example evidence rule
Transfer cannot proceed until customer intent, source of instruction, scam red flags, and escalation need are documented.
Approved standard
Suspicious Transfer & Scam Intervention
generates
Learning pathway
14 modules + cards
Assessment checks
12 items
Simulation pack
8 scenarios
Scoring rubric
20 competencies
Nomi coaching
Voice agent
Manager view
Live readiness
Live scenario
A long-time customer insists on making an urgent overseas transfer after being coached by a "new investment advisor."
Emotional
Time pressure
Possible coercion
Policy risk
AR
Aisha Rahman
Frontline Banking Officer
81%
16 / 20 met
StrengthCalm customer communication
GapEscalation triggered too late
Nomi insight
Aisha recognises scam risk well, but waits too long to escalate when the customer is confident and the evidence is incomplete.
Next practice
Run targeted simulation
Review escalation threshold
Retest in 14 days
Manager review recommended
Passport
Aisha Rahman
Updated today
Scam-risk detectionProven
Customer de-escalationStrong
Evidence disciplineDeveloping
Coercion probingNeeds practice
Adjacent paths
Senior Service Officer
68%
Branch Ops Lead
57%
Same standard now tests Scam Assist AI in sandbox
Standard
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Training
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Readiness
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Passport
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AI test
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01 / 05 · auto